Privacy Policy
Effective Date: 28 May 2026
Welcome to Teatrick Lavender Estate (“we”, “our”, “us”).
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, make bookings or purchases, or otherwise interact with our business.
1. Who We Are
Teatrick Lavender Estate is a lavender farm, café, accommodation, and tourism destination located in Wolseley, South Australia.
For privacy-related enquiries, you can contact us using the details below:
Teatrick Lavender Estate
767 Custon Road
Wolseley SA 5269
Australia
Phone: (08) 8753 2268
2. What Personal Information We Collect
We may collect personal information including:
- Your name
- Email address
- Phone number
- Postal or billing address
- Booking and reservation details
- Payment and transaction information
- Information submitted through enquiry forms
- Newsletter subscription preferences
- Feedback, reviews, or communications with us
- Website usage information such as IP address, browser type, device information, and pages visited
We may collect this information when you:
- Visit our website
- Make a booking or enquiry
- Purchase products or gift vouchers
- Subscribe to our newsletter
- Contact us by phone, email, or social media
- Participate in promotions, events, or surveys
3. How We Collect Information
We collect personal information:
- Directly from you when you provide it
- Automatically through cookies and analytics technologies
- Through third-party booking, payment, or e-commerce providers
- Through social media interactions
Our website may use cookies and similar technologies to improve functionality and analyse website traffic.
You can disable cookies through your browser settings; however, some parts of the website may not function correctly.
4. How We Use Your Information
We may use your personal information to:
- Process bookings, purchases, and enquiries
- Provide customer service and support
- Send booking confirmations or updates
- Deliver products or services
- Improve our website, products, and visitor experience
- Send marketing communications where you have opted in
- Respond to feedback or complaints
- Meet legal and regulatory obligations
- Prevent fraud or misuse of our services
5. Marketing Communications
If you subscribe to our newsletter or marketing updates, we may send you information about:
- Seasonal lavender blooms
- Events and experiences
- New products
- Promotions and special offers
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
6. Disclosure of Personal Information
We may share your information with trusted third parties where necessary to operate our business, including:
- Payment processors
- Website hosting providers
- Booking and reservation systems
- Email marketing providers
- IT and technical support providers
- Professional advisers
- Government or regulatory authorities where required by law
We do not sell your personal information to third parties.
7. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.
To make a request, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.
We encourage you to review their privacy policies separately.
10. Children’s Privacy
Our services and website are not intended for children under 16 years of age without parental or guardian consent.
We do not knowingly collect personal information from children without appropriate consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or website functionality.
Any updates will be published on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:
Teatrick Lavender Estate
767 Custon Road
Wolseley SA 5269
Australia
Phone: (08) 8753 2268
Website: www.teatricklavenderestate.com.au